Case Studies
Power Platform Case Studies
Explore the kinds of outcomes UK organisations achieve with Microsoft Power Platform, Copilot Studio, and AI Builder, across manufacturing, financial services, healthcare, legal, and education.
UK Distribution Firm Replaces Legacy Access Database with Power Platform
UK Distribution and Logistics Firm
Challenge: The firm ran its entire order and delivery operation on a single Access database that had grown well beyond its safe limits. The file regularly hit the 2GB ceiling and corrupted almost every week, locking out the operations team for hours at a time. Only one person understood the tangled web of macros and queries behind it, creating a serious key-person risk. Because the database lived on a shared drive, drivers and depot staff had no way to access live delivery information away from a desk, and concurrent editing routinely produced clashing records. Reporting meant exporting to Excel by hand, so management decisions were always made on data that was at least a week old.
22 hrs
manual admin reclaimed every week
Code App Project Management System Replaces Legacy Tools for Consulting Firm
UK Management Consultancy
Challenge: The consultancy was running project delivery across 4 disconnected tools: legacy project management software, Excel, SharePoint, and a £95,000/year SaaS PSA tool. Project managers spent 7+ hours per week on status reporting, resource allocation was manual, and client-facing project health dashboards were produced 2 weeks in arrears.
£95k
SaaS licence cost eliminated
Manufacturer Launches Self-Service Client Portal with Embedded Power BI on Power Pages
UK Industrial Manufacturer
Challenge: The manufacturer's 180 trade customers were generating 400+ weekly inbound calls and emails requesting order status, delivery schedules, and quality certificates. Account managers were spending 60% of their time on reporting and status updates rather than sales. Three analysts spent 6 hours per week producing manual Excel reports that were outdated by the time customers received them.
60%
reduction in inbound customer service calls
Russell Group University Replaces Manual Admissions Processing with Power Apps Admissions Platform
UK Russell Group University
Challenge: The university's admissions team of 45 staff was processing 12,000 annual applications using a combination of spreadsheets, shared email inboxes, and a legacy on-premise system that could not integrate with current Student Records infrastructure. Offer letter turnaround averaged 18 days (above sector benchmarks) and the manual conditional offer tracking process was causing compliance gaps with national admissions reporting requirements.
89%
faster offer letter turnaround
Further Education College Automates Admissions and Enrolment with Power Platform
UK Further Education College
Challenge: The college was processing 8,500 annual applications and re-enrolments via paper forms, scanning, and manual data entry into a legacy MIS. The September enrolment peak required 12 temporary staff, cost £48,000 per year, and still resulted in a 3-week backlog. Interview scheduling was managed via email, and the college had no visibility of application conversion rates or pipeline by subject area.
£48k
annual temp staffing cost eliminated
UK Challenger Bank Deploys Copilot Studio Agent to Handle 70% of Customer Enquiries
UK Challenger Bank
Challenge: The bank's contact centre was handling 18,000 monthly customer enquiries, 73% of which were classified as routine (balance queries, transaction disputes, rate questions, account changes). Average handle time was 7.5 minutes, first-contact resolution was 64%, and the bank was facing CSAT scores of 3.1/5 due to long wait times and agent inconsistency.
70%
customer enquiry deflection rate
Management Consultancy Cuts IT Ticket Volume by 58% with Copilot Studio Service Desk Agent
UK Management Consultancy
Challenge: The consultancy's 3-person IT team was managing 1,200 monthly service desk tickets across 600 consultants, 65% of which were Level 1 issues (password resets, software access, VPN troubleshooting, device setup). Mean time to resolution was 4.2 hours, consultant downtime was estimated at £340,000 annually, and the IT team had no capacity for strategic infrastructure projects.
58%
IT ticket deflection rate
Facilities Management Firm Replaces Legacy CAFM with Model-Driven App Asset Platform
UK Facilities Management Company
Challenge: The firm was paying £120,000 annually for a legacy Computer-Aided Facilities Management system that lacked mobile capability, had no Power BI integration, and required 3 days of manual data extraction for board reporting. Engineers on-site used paper job sheets, asset condition data was 6–12 months out of date, and the PPM (planned preventive maintenance) completion rate was only 61%.
£120k
annual legacy system cost eliminated
Model-Driven App CRM Transforms Insurance Broker Operations
UK Insurance Broker
Challenge: The firm was paying £180,000 annually for CRM platform licences, yet only 40% of features were being used. Brokers were duplicating client data across 3 systems, pipeline reporting took 2 days to compile manually, and the sales director had no real-time view of the 220-broker team's activity.
£180k
annual licence cost eliminated
UK Retailer Launches Supplier Portal on Power Pages with Embedded Power BI Analytics
UK Retail Group
Challenge: The retailer's buying and supply chain team was managing 340 active suppliers via email, quarterly Excel performance packs, and a £85,000/year supplier portal SaaS tool that 60% of suppliers found too complex to use. The team spent 3 days per quarter producing and distributing performance data, supplier queries consumed 2 FTE of account management time, and compliance certificate chasing was entirely manual.
72%
reduction in supplier query volume
UK Law Firm Deploys Copilot Studio Agent to Accelerate Legal Research and Due Diligence
UK Top-50 Law Firm
Challenge: The firm's 85 fee-earners were spending an average of 6.5 hours per matter on legal research, searching precedent documents, prior advice letters, matter archives, and external legal databases. 60% of this research was on topics the firm had previously advised on, but the institutional knowledge was locked in unstructured SharePoint archives across 8 practice groups. Junior associates were re-researching from scratch rather than building on existing firm IP.
65%
reduction in legal research time per matter
FCA-Regulated Asset Manager Builds React Code App Compliance Management Platform
UK Asset Manager
Challenge: The asset manager was managing FCA compliance obligations, GDPR controls, MiFID II reporting, and 11 additional regulatory frameworks across spreadsheets and shared email. Compliance officers spent 45 hours per week on manual control testing and evidence gathering. Three near-miss regulatory breaches in 18 months (including one FCA supervisory letter) made the board mandate a technology solution with a 90-day implementation deadline.
91%
reduction in compliance breaches
NHS Trust Deploys Copilot Studio Clinical Support Agent Across 3,200 Clinical Staff
UK NHS Trust
Challenge: The NHS Trust's 3,200 clinical and operational staff were generating 2,800 monthly helpdesk and knowledge queries across a fragmented landscape of clinical guidelines, IT procedures, HR policies, and operational protocols. Nurses and clinicians were spending 25 minutes per shift searching for the right policy document or IT procedure. The Trust's helpdesk was understaffed relative to demand, with average ticket resolution times of 3.2 days.
68%
helpdesk query deflection rate
Water Utility Replaces Paper-Based Field Operations with Power Apps Mobile Platform
UK Water Utility
Challenge: The utility's 2,400 field engineers were working from paper job sheets and 8-year-old ruggedised MDTs (mobile data terminals) that were costly to maintain and lacked connectivity in rural areas. Job dispatch was managed by a 24-person control room via phone and radio. Average time from fault report to engineer attendance was 4.8 hours, first-time fix rate was 61%, and asset condition data was inconsistently captured, creating maintenance planning blind spots.
38%
faster job completion time
UK Manufacturer Deploys Copilot Studio Multi-Agent Platform to Transform Employee Onboarding
UK Precision Manufacturer
Challenge: The manufacturer was onboarding 280 new employees annually across 3 UK manufacturing sites. The process involved 14 separate manual tasks across HR, IT, Payroll, Health & Safety, and Line Management, taking an average of 6 weeks to complete. New starters frequently arrived to find IT access not provisioned, safety training not booked, or payroll data incomplete. HR was spending 18 hours per hire on coordination and chasing, and the company was losing an estimated £2,400 per hire in delayed productivity.
74%
reduction in HR admin time per hire
Accountancy Firm Automates Invoice Processing for 200 Clients with AI Builder
UK Accountancy Firm
Challenge: The firm were processing 14,000 monthly invoices across 200 SME clients using manual data entry into their clients' accounting platforms. Each invoice took an average of 4.2 minutes to process, consuming 980 staff-hours monthly. Data entry errors were running at 3.4%, causing monthly reconciliation work and client disputes. Junior staff were spending 70% of their time on data entry rather than advisory work.
85%
reduction in invoice processing time
Case studies are representative examples based on the types of projects we deliver and are not accounts of specific named clients.
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